Contact Information-Exchange.org

Whether you've spotted something that needs updating, want to ask about how we review new sweepstakes casinos, or have a question about a specific offer on this site, this page explains how to reach us and what kind of help we can actually provide.

What we can help with

Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos in the {{ market }}. We're not an operator, we don't run any of the games listed on this site, and we don't hold player accounts or funds. That means our team is well placed to answer questions like:

How the dual-currency sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
Why a particular platform is or isn't listed, and how our ratings are put together
Corrections — if a welcome offer, eligible-state list, or redemption detail has changed since we last checked it
General questions about how sweepstakes casinos compare to licensed real-money online casinos
Feedback on the site itself, or requests to cover a platform we haven't reviewed yet

What we can't help with

Because we don't operate any of the sites we review, there are some things that fall outside what our team can resolve directly:

Account issues — password resets, login problems, or verification delays need to go through the operator in question, not us. Each site listed on information-exchange.org has its own support channel, usually linked from its account dashboard or footer.
Prize redemptions — questions about a specific Sweepstakes Coins redemption, identity verification (KYC), or payout timing are handled by that platform's support team, since only they have access to your account.
Legal advice — we can point you toward general information about how sweepstakes promotions work in the US, but we can't tell you whether a particular site is permitted to operate in your state. Rules vary and change, so always check the operator's own terms and your state's current position.

Before you get in touch, a quick note on how we work

A few things worth knowing about information-exchange.org that often answer common questions before they need asking:

No purchase is required to play. Every platform we cover, including the sites reviewed here, offers a way to participate without buying coins — typically free daily Sweepstakes Coins, login rewards, or an alternate method of entry described in the operator's own terms.
These aren't traditional real-money casinos. Sweepstakes casinos use a promotional model built around Gold Coins for play and Sweepstakes Coins that can potentially be redeemed for prizes, subject to each operator's minimums, verification steps, and terms.
Availability varies by state. Some operators exclude certain states, and the legal landscape shifts fairly often, so we'd always suggest checking a platform's current eligibility list rather than assuming it applies to you.
We may earn a commission. If you sign up with a site through a link on information-exchange.org, we can receive a referral payment. This has no bearing on how we rate or rank anything — commission doesn't buy a better position on our comparison tables.

How our editorial process works

Our ratings for platforms such as Crown Coins, SplashCoins and Casino.Click are built from the same set of checks every time: the welcome offer and its actual conditions, the size and variety of the game library, how daily rewards and loyalty perks are structured, and how clearly redemption rules are laid out. We research published terms directly from each operator rather than relying on promotional summaries, and we update listings when we find something has changed. If you spot an offer that looks out of date, that's exactly the kind of thing worth flagging.

Other places to look first

Depending on what you're after, one of these pages might answer your question faster than waiting on a reply:

For details on who we are and how the site is put together, see About Us
If you're concerned about play habits, budgeting, or want tools and support resources, visit Responsible Gambling
For the legal terms governing use of this site, see Terms and Conditions

Getting in touch

Look for the contact or support link in your app's account menu, on its website footer, or in any welcome email you received when you signed up — that's the fastest route for anything tied to an individual account. For anything relating to information-exchange.org itself — our reviews, ratings, corrections, or general feedback — use the contact details provided elsewhere on this site. We read every message and aim to respond within a reasonable timeframe, though as an independent review site we can't guarantee a fixed turnaround.

This site is intended for adults of legal age only, and reminders about eligibility apply to any correspondence involving account-specific details. Please don't send us personal identification documents or account passwords — those should only ever go to the operator directly, through their verified channels.